The DonorMarket adopted Donor Bill of Rights

The Donor Bill of Rights was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute: Leading Consultants to Non-Profits. It has been adopted and endorsed by DonorMarket, Inc.

The Donor Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:

I. To be informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.

II. To be informed of the identity of those serving on the organization's governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.

III. To have access to the organization's most recent financial statements.

IV. To be assured their gifts will be used for the purposes for which they were given.

V. To receive appropriate acknowledgement and recognition.

VI. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.

VII. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.

VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.

IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.

X. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

The DonorMarket, Inc. Refund Policy is for your ease of mind and confidence in our service.

If, for ANY reason, you wish a refund, please call 1.302.655.8952 OR 1.888.900.3658, or email us at refund@donormarket.org

We need the date of your transaction and the amount, and your name.  We also would like to know the reason for the refund so we may pass that along to the client for whom you made the transaction.

DonorMarket offers both full and partial refunds which are handled as soon as we are notified and are provided with the appropriate information.

A DonorMarket client may have a Refund Policy of their own.  If so, this policy is available on their website, clearly expressed to you, the donor/registrant.